Sometimes our support team may need some additional information to diagnose issues that a user may be experiencing using a particular browser.

In order to provide the team with that information, we'll need you to access what is called the 'Console'.  Please use the following instructions to help us get a screenshot of any possible JavaScript errors you may be having.

Google Chrome

  1. First go to the screen where you're experiencing the error. You'll then navigate to View › Developer › JavaScript Console
  2. If an error exists, there will usually be one or more lines in red text. You'll want to take a screenshot of that error and send it to support so we can better diagnose the issue. If you don't see any errors try reloading the page.

Safari

  1. In Safari, we have to start by enabling developer tools. Navigate to Safari › Preferences › Advanced and check Show Develop menu in menu bar 

    2. Next go to the screen where you're experiencing the error, then navigate to Develop › Show Error Console

    3. If an error exists, there will usually be one or more lines in red text. You'll want to take a screenshot of that error and send it to support so we can better diagnose the issue. If you don't see any errors, try reloading the page.

Microsoft Edge

  1. In Microsoft Edge, start by going to the screen where you're experiencing the error, then navigate to the upper right hand corner where you'll find three dots ••• › F12 Developer Tools. 

     2. A row of tabs will appear at the top of the developer tools. Navigate to the 'Console' tab. If an error exists, there will usually be one or more lines in red text. You'll want to take a screenshot of that error and send it to support so we can better diagnose the issue. If you don't see any errors, try reloading the page.

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