FAQs and Troubleshooting

Answers to some of the most commonly asked questions

Nicole Hoffman avatar Topher Villasimón avatar Dave Shay avatar
30 articles in this collection
Written by Nicole Hoffman, Topher Villasimón, and Dave Shay

Táve Mobile Web App

Add the web app to your phone or tablet for access to nearly 100% of Táve’s features
Nicole Hoffman avatar
Written by Nicole Hoffman
Updated over a week ago

Adding New Fields to Your Contact Form

How to add additional fields to the Táve contact forms
Nicole Hoffman avatar
Written by Nicole Hoffman
Updated over a week ago

PCI Compliance Upgrade for PayJunction

Learn how to upgrade your integration to Hosted Payments Shop
Topher Villasimón avatar
Written by Topher Villasimón
Updated over a week ago

Applying a Surcharge to Online Transactions

Can I pass credit card fees on to my clients?
Nicole Hoffman avatar
Written by Nicole Hoffman
Updated over a week ago

Supported Browsers - Outdated Browser Detected Error

Are you having issues using your account? An outdated browser may be to blame.
Dave Shay avatar
Written by Dave Shay
Updated over a week ago

System Status

Learn about Táve's infrastructure and dedication to system availability
Nicole Hoffman avatar
Written by Nicole Hoffman
Updated over a week ago

How to Check for Console Errors

Learn how to access the JavaScript console to check for errors
Nicole Hoffman avatar
Written by Nicole Hoffman
Updated over a week ago

Working with Time Zones

Account, event and user time zones
Nicole Hoffman avatar
Written by Nicole Hoffman
Updated over a week ago

Táve + Gmail F.A.Q.

Frequently asked questions about Gmail Integration
Nicole Hoffman avatar
Written by Nicole Hoffman
Updated over a week ago

Features of Gmail Integration

Learn about what makes using Gmail in Táve magic
Topher Villasimón avatar
Written by Topher Villasimón
Updated over a week ago

How Emails Import from Gmail Using Google Integration

For messages that don't originate in Táve, we check to see if it's a known contact. Here's a flow chart to see how that works.
Nicole Hoffman avatar
Written by Nicole Hoffman
Updated over a week ago

Migrating Shoots from ShootQ to Táve

Topher Villasimón avatar
Written by Topher Villasimón
Updated over a week ago

Importing Contacts to Your Address Book

Instructions for adding your existing contacts to your Táve Address Book
Nicole Hoffman avatar
Written by Nicole Hoffman
Updated over a week ago

Switching to Táve from Other Systems

Help getting started when coming moving data from another studio management software to Táve
Nicole Hoffman avatar
Written by Nicole Hoffman
Updated over a week ago

How to Create a Contact Form

Learn how to use Táve's built in contact form to create new leads
Nicole Hoffman avatar
Written by Nicole Hoffman
Updated over a week ago

Changing your Secure Domain

Nicole Hoffman avatar
Written by Nicole Hoffman
Updated over a week ago

Táve Calendar on Android

Subscribe to your Táve calendar on Android
Nicole Hoffman avatar
Written by Nicole Hoffman
Updated over a week ago