What is an SPF Record?
Adding an SPF record to your website host helps with deliverability on messages sent from Táve. Email providers look at this record to help determine the likelihood of a particular message being genuine or not.
If your mail isn’t getting delivered at all, not even to the spam box, chances are you already have an SPF record and it doesn’t include Táve or Google (if you're using our Gmail Integration). Updating your SPF record should fix the issue.
An SPF record is simply a DNS record of the TXT type. Your hosting provider can simply add this record for you, but most have interfaces which make this pretty simple to do yourself. See some links below to SPF record tutorials provided by some popular hosting providers.
Adding an SPF Record to Your Website's DNS
If you already have an SPF record published, you would just add:
If you send email from your website, Google Mail, and Táve, then this would be an acceptable TXT record for you:
v=spf1 a mx include:_spf.google.com include:ca.spf.tave.com include:sendgrid.net ?all
If you send email from your website, your ISP, and Táve, then this is likely an acceptable TXT record for you:
v=spf1 a mx include:ca.spf.tave.com include:sendgrid.net ?all
Be aware that it may take a day for your changes to be processed by most mail servers.
Testing Your SPF Record is Valid
You can verify your SPF record is valid by using this form and entering the IP address 220.127.116.11 and one of the email addresses on your domain.
For initial testing, you should set the TTL pretty low (3600 seconds or 1 hour), so that you can make changes without having to wait a long time for your DNS cache to expire. Once you have verified your changes and everything appears to be working, you can then increase the TTL.