Thank you to everyone who joined the July 23 Q&A!

If you weren’t able to attend live or would like to watch it back, you’ll find the recording below, as well as answers to the most common questions and themes we heard.

If you still have questions, our Support team is here for you.

Do I need a VSCO account to access my Studio Manager?

Yes, on launch day, you’ll be prompted to either create or connect a VSCO account (creating a VSCO account is free). Your Studio Manager data and setup will remain intact - this is just the new way to access it.

Can I create a VSCO account now?

Yes, you can go ahead and create a VSCO account now so it’s quick and simple to connect on launch day.

Does my VSCO account need to match my Táve login email?

Ideally, yes - using the same email will ensure a smooth connection between accounts. This will be your new way to access Studio Manager and the email address that all your account notifications are sent to.

I already have a VSCO account. Do I need to create a new one?

No, simply connect your existing VSCO account when prompted at login on launch day.

Will I lose anything in the transition?

No, all of your existing data, automations, emails, and workflows will remain untouched. There is no data migration required.

Can I use Google login or other SSO options?

If you currently use Google login with Táve, you’ll still be able to log in through your connected Google account after linking it to your VSCO profile.

What happens if my account has multiple users?

Each user will go through the same process on launch day – creating or connecting a VSCO account as their new way to access Táve Studio Manager.

Do I need to migrate all my data over to VSCO myself?

There is no migration required for you to do. You will simply create the new VSCO account (or connect your existing one), and your account and data will appear and be intact.

Is there a new or additional cost to use Studio Manager?

No, no new costs are being introduced. If you’re on a current Táve plan, your plan will remain unchanged.

Do I need a paid VSCO plan to access Studio Manager?

No, Studio Manager is a standalone product. You do not need a paid VSCO Pro subscription to use it. You can simply create a free VSCO account to connect your account.

What is the VSCO Pro promo code and how do I use it?

All existing Táve users who are on a paid plan are being gifted one year of VSCO Pro. The code was shared via your dashboard. Reach out to support if you missed it or need help applying it on VSCO’s website.

Will I be charged for VSCO Pro after the free year?/Can I still access Studio Manager if I don’t continue with VSCO Pro?

VSCO Pro and Táve Studio Manager are two separate subscriptions.

If you used a promo code to redeem a free year of VSCO Pro, you’ll only be charged for Pro after the initial free year if you choose to continue. When the free year ends, you can either upgrade to a paid Pro Membership or downgrade to a free VSCO account; you’ll want to keep a free VSCO account to continue to access the Studio Manager.

Important: You’ll still need a VSCO account (either free or paid) to log in and access Studio Manager. Even if you decide not to continue with Pro, you can continue using Studio Manager by simply switching to a free account.

Will any current features be removed?

No, all existing features are being preserved. Studio Manager will only expand over time.

Will Debbie, Nicole, and the current support team still be here?

Yes! Nothing is changing about the amazing support you know and love.

What if I’m not a photographer? Will you still support me?

Absolutely. Studio Manager will continue to support non-photography customers. We provide functionality for DJs, planners, coaches, and other customers who find value in our platform.

Will anything be changing for my clients?

No, your clients’ experience won’t be changing and the visual changes happening won’t affect anything on the client side. Your quotes, contact forms, questionnaires, etc, will all stay the same and you don’t need to take any action to update anything with those.

Will Studio Manager use AI or share customer data?

No, our client data will never be used to train AI models. Our data policy and practices are not changing. Your privacy remains core to our values.

VSCO Studio Manager Agreement

Can I opt out of AI features?

We do not currently allow opt-out functionality for AI tools. However, there are no additional AI-based features being rolled out as part of this transition.

We currently use AI-powered tools for enhanced customer support. As we work to expand on integrating AI to provide more exciting products and features to our customers, respecting data privacy and ensuring your data is protected will remain a high priority for us.

Where do I submit feature requests?

We’ll still be using Upvoty and encourage you to go there for any feedback you have on feature requests. This helps guide the team when it comes to planning ahead. Head to Settings › Feature Requests to access Upvoty.

Will there be a roadmap session?

Yes, a dedicated roadmap Q&A is coming in August. You’ll be able to submit feedback and see what’s coming next.

Why are you making any visual changes to the platform?

We understand that change, especially to something as personal as the tools you use and rely on every day, can feel disruptive. A few of you have shared that the new look isn’t your favorite. We hear you, and we appreciate your honesty.

We want to emphasize that this rebrand is not just a visual update. We placed a lot of intention behind it, and it’s part of a broader effort to unify our tools under a single, consistent brand experience combining VSCO’s design polish with Táve’s powerful business features. The updated visual system, including the move away from Táve’s legacy purple, improves accessibility (particularly for users with color vision differences) and is tied to deeper infrastructure improvements to deliver on long-requested features like SMS, better onboarding, and even AI-assisted workflows.

While color palettes and button shapes might feel minor, the truth is that the overall system design does impact how fast we can ship features, fix bugs, and support more improvements for you.

Can I schedule a research call with Rachael?

Of course! If you'd like to schedule a 1:1 call to discuss any feedback or ideas you have for the future of Studio Manager, please use Rachael's booking link here.

Is text messaging launching?

Yes! Text messaging is in final development and will roll out first in the US and Canada, using an OpenPhone integration. We’re also working to find options for other regions. More to come on this soon!

Will my automations still work?

Yes, all automations, email triggers, and tokens will remain exactly as configured.

Will links I’ve already sent out continue to work for my clients?

Yes! If you’re using a custom domain, your client URLs won’t be changing. In due course, we will let you know when you need to make a change to your CNAME record but you won’t have to change anything for launch day. If you’re using a fallback URL for your client links (so links starting https://tave.com/…) these will change but you don’t need to take any action. We’ll handle the redirects for you so if a client clicks on an old link, we’ll make sure they get to the right place!

Will my existing automations, scheduled emails, etc, continue to function even before I create/connect my VSCO account?

Yes, there will be no change to the way you have your existing data set up and scheduled emails and automations will be preserved and continue to run as expected.

Will I need to update my website contact form?

No, if your contact form is connected to your Táve account, nothing changes.

Will integrations like ShootProof, Pic-Time, Gmail, etc, still work?

Yes, all your existing integrations will continue to work as normal.

When is launch day?

We’re aiming for early August. We’ll provide reminders and support leading up to it.

What do I have to do on launch day?

The only thing you will have to do after we launch will be to create a VSCO account or connect an existing one. All your data and workflows will be preserved.

What if I don’t have time on launch day?

You won’t lose access. You can complete the login connection when you’re ready - it’s quick and doesn’t require a setup overhaul.

Where do I go for support?

You'll be able to contact our Support team using the usual channels: email support@tave.com or send a message via the Support option inside your account. You'll also be able to view more information here in our Help Center.

On launch day, our Support Team will also be available in a live Zoom room to help with any troubleshooting. We'll send details nearer the time!