Where to Begin?
It can be incredibly overwhelming hopping into any CRM for the first time! There is a ton of value and power in Táve, and setting objectives can help you take advantage of what Táve has to offer more quickly. The two objectives we want to focus on are building the Job Types you'd like to offer and the Quote templates you'd like to send.
First, Some Prep Work
There are 3 main components that make up Job Types in Táve: Workflows, Job Roles, and Event Types
We recommend that you write down the job types you'd like to offer. These could be Wedding Photography, Family Session, Corporate Headshots, etc. Under each job type you'll want to also record any job roles (both team members and clients) that are involved and any events that take place throughout the life of the job (consultation, session, phone call, etc.).
Once you have this, you'll then want to write down any workflow that you use to complete that job, i.e. a checklist of everything you do from start to finish for that type of job.
As an example, if you offer family sessions, write down that entire process from when a client first inquires with you to the very end when the photos are ready for delivery.
Here's a quick example of what that might look like for a Family Session job type:
Job Roles: Primary Contact (my client)
Event Types: Call (quick call when they reach out), Session (the photography session, my primary session), IPS Session (after session sales)
Workflow:
Lead inquires
reach out with hello email
schedule an intro phone call
send quote
Client books
countersign contract
send questionnaire
send style guide 1 month before session
send reminder email 1 week before session
confirm full balance paid 3 days before session
send reminder email 1 day before session
After session
send what happens next email
back up photos to hard drive & cloud
editing
sneak peek on social media 1 day after session
send email to ask client to book sales session
send sales session reminder email 1 week and then another 1 day before sales session
After sales session
final editing on selected images
send to printer
drop ship to client
send thank you email after delivery with feedback and review links
blog post
Long term
send an email 10 months after the session to prompt future booking
Do this process for all the job types you offer, since the event types, job roles and workflow tasks may be different for each.
Now that you have this all written down, you can begin building the components that make up your Job Types in Táve. We'll enter in your Workflows, Job Roles, and Event Types first and these will come together in the final step of building the job type.
Workflows
You'll want to go to Settings › Workflow to begin building your first workflow. Workflows allow you to create task lists with individual tasks that you need to complete each job stage. Táve has four job stages Lead, Booked, Fulfillment, Completed. Jobs in Táve follow these four stages.
Check out these two articles:
Job Roles
You'll want to go to Settings › Job Roles to add the roles that your jobs contain. These can be roles that you, your team, and your clients occupy for a job.
Read more on this here:
Event Types
To create your Event Types, you'll want to go to Settings › Event Types. These will be any meeting or session that takes place during your job!
Here is a good article on this:
Building Your Job Type
All this work will culminate in you building the actual job type! Go to Settings › Job Types. When you set up a job type, the workflow, job roles, and event types can be assigned as defaults in each of your job types so you have placeholders for that information on your job worksheets.
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Read here:
Once you have completed this, you can select the 'New Lead' button on the dashboard to see the job type you created now available to be selected!
Building Quote Templates
Next, I recommend you begin building your quotes! Similar to Job Types, Quotes have four main components that make up a quote. Those components are: Products & Services, Payment Schedule, Contracts, and Questionnaires.
Like how we handled Job Types, you'll want to first create those four components separately, then bring them all together in the quote template you create.
Here are helpful articles on each of the parts that make up a quote template:
(While this is showing how to build a quote in a job the directions largely still apply, instead of creating a test job, just go to Settings › Quotes and use Create New to start there!)
You will notice that when you go to build the quote template, all the items you built previously will be available to add as you go through the process! I think approaching setting up Táve like this makes things more manageable and easier to process!
Don't hesitate to reach out to Support if you have any questions!